10 years | 200+ Melbourne clients | Proven frameworks that transform communication into conversions
Stop Chasing Support Coordinators. Start Attracting Premium Referrals in Whitehorse.
From fridges to washing machines, we’re here to fix it fast, so you can get back to your routine with ease.
The 10-question audit that reveals exactly why support coordinators send participants elsewhere - and how to become their automatic first call.
Join 2,000+ happy customers using Frame for Change today
Stop Chasing Support Coordinators. Start Attracting Premium Referrals in Whitehorse.
The 10-question audit that reveals exactly why support coordinators send participants elsewhere - and how to become their automatic first call.
Join 2,000+ happy customers using Frame for Change today
Why Support Coordinators Send Participants Elsewhere
They Choose the Easiest Decision - Not the Best Provider
Coordinators manage 40+ participants. They call whoever makes the decision easiest: clear specialty, fast response, zero friction. Harder to assess = eliminated.
Your 90-Second Window is Broken
Can you handle this participant? Are you available? Can I trust you? If coordinators can't answer all three instantly, they've moved to the next provider.
Some Months You're Turning Participants Away. Others You're Scrambling.
This isn't bad luck. It's what happens when coordinators think of you randomly instead of automatically. Strategic providers get consistent first calls.
Why Support Coordinators Send Participants Elsewhere
Home appliances should make life easier, not harder. Here are the common problems you might face and how we solve them.
They Choose the Easiest Decision - Not the Best Provider
Coordinators manage 40+ participants. They call whoever makes the decision easiest: clear specialty, fast response, zero friction. Harder to assess = eliminated.
Your 90-Second Window is Broken
Can you handle this participant? Are you available? Can I trust you? If coordinators can't answer all three instantly, they've moved to the next provider.
Some Months You're Turning Participants Away. Others You're Scrambling.
This isn't bad luck. It's what happens when coordinators think of you randomly instead of automatically. Strategic providers get consistent first calls.
THE SOLUTION
The NDIS Provider Referral-Ready Quick Audit
10 critical questions that reveal exactly where you're losing referrals - and what to fix first.
Complete it in 5 minutes. Get immediate clarity on:
Which gaps are costing you the most referrals
Your #1 quick-win opportunity
Whether your problem is positioning, operations, or visibility
Exactly what to fix first for fastest impact
This isn't another generic marketing checklist. The Referral-Ready Quick Audit reveals the specific gaps in how support coordinators perceive and prioritize your services - based on their actual decision-making process, not marketing theory.
What Happens Next: Check your email for instant PDF access + Day 1 of our 5-day insight series on the most common referral gaps we see.
What Clients Say
Trusted by major Melbourne institutions and community organisations
Vineti Anand
Founder,
Australian Professionals of Multicultral Communities
"The report is absolutely amazing and incredibly thorough. I really appreciate the way you've taken the time to consider all aspects of the customer journey. It's clear a lot of thought and care went into this."
Poly Kiyaga
Community Lead,
Wyndham Education and Community Centre
"Claudia taught me a complete new language while producing our video series. She was consultative, delivered on time, and the videos were high quality. Our peers and the government agency were blown away. We continue to receive inquiries from agencies wanting to know what company helped us."
Curt Thompson
Associate Professor,
University of Melbourne Conservatorium of Music
"Claudia managed our international hybrid event during COVID restrictions - remote film shoots across three US cities and Australia, simultaneous live and remote presentations. Despite tense pressures and two postponements, she performed with professionalism, grace and patience, resulting in a first-rate outcome."
Your Strategic Wayfinder
Claudia De Foe
Frame for Change | Whitehorse, Melbourne
I created this audit after watching exceptional NDIS providers struggle with referral unpredictability - not because their services weren't excellent, but because they couldn't translate expertise into the language support coordinators use for decision-making.
Through Frame for Change and Jumbo Productions, I combine strategic communication frameworks with professional video production.
10 years. 200+ Melbourne organizations. Monash, Deakin, University of Melbourne.
I help NDIS providers transform from hoping for referrals to systematically attracting participants who match their strengths.
WHAT HAPPENS AFTER THE AUDIT?
Ready for More Than Just the Audit?
Most providers start with the audit to identify their specific gaps, then book a discovery call when they're ready for systematic help.
Two ways we can work together:
→ Work With You:
Collaborative frameworks. Your team implements. Starting at $1,500.
→ Work For You:
Turnkey delivery. We handle everything. Starting at $3,000.
Discovery call is free. We'll determine which path fits best.
Not ready yet? Click below to start the Audit
FAQ
Common Questions
Everything you need to know before booking your discovery call
What happens after I complete the audit?
You'll see your score and identify your gaps immediately. Many providers fix 2-3 quick wins on their own right away. When you're ready for the complete deep-dive, book a free discovery call - we'll walk through the comprehensive 25-point assessment together, identify your #1 bottleneck, and create your action plan.
What's the difference between "Work With You" and "Work For You"?
Work With You: We build the strategic frameworks together through workshops. You and your team implement. You own the capability. Starting at $1,500.
Work For You: Complete turnkey delivery. We handle strategy, professional video production (10 years, 200+ projects, major institutions), social content, and sales materials. Starting at $3,000.
We determine which path fits best during your discovery call.
What if I'm not ready to hire anyone yet?
No pressure. The audit gives you actionable insights you can implement yourself. The discovery call is genuinely free - we'll give you clear direction on what to fix first whether you hire us or not. We turn away 40% of providers who aren't a fit - if we can't help, we'll tell you exactly who can.
How long does it take to see results?
Most providers see coordinator conversation quality improve within the first month - more engaged questions, better-fit referrals. Measurable referral increases typically appear within 2-3 months as positioning changes take effect across their network.
What will I actually get if I hire you?
It depends on your specific gaps and which path you choose:
Work With You ($1,500+):
Complete strategic positioning audit
Coordinator decision-journey mapping
Messaging frameworks for all stakeholder types
Relationship system templates
Implementation roadmap
You and your team execute using the frameworks
Work For You ($3,000+):
Everything above, PLUS:
Professional video production (your differentiator showcase)
Coordinator-specific one-pagers and materials
Social media content calendar and posts
Website copy optimization
Complete implementation - we handle it all
Both start with a free discovery call where we walk through the Extended 25-Point Assessment together. I'll show you exactly what needs fixing and create a custom scope based on your specific situation.
Everything you need to know before booking your discovery call
Ready to Understand Why Coordinators Are Sending Participants Elsewhere?
Download the free Quick Audit and get clarity on your specific referral gaps in the next 5 minutes.
Instant clarity. Zero cost.
Join 40+ Melbourne NDIS providers who've downloaded this month.
Frame for Change | Jumbo Productions, Melbourne, Victoria
0423 870 633 [email protected]
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